After an engagement survey ends you get access to valuable data and insights; however, it can often feel overwhelming to quickly make sense of it and take informed actions. Now, with the new survey overview dashboard, you get instant access to high-level, powerful insights from your latest survey round (even when the survey is ongoing), so that you can take informed actions to boost engagement. Check out our feature announcement.
You’ll find an overview dashboard for each of your surveys under 'analytics'. It summarizes the most important information from the survey and presents it in an easy-to-understand manner.
Filtering on the Survey overview dashboard
Users with admin access and survey owners, as well as those users granted access to the survey overview, will also be able to filter for specific attributes in the overview dashboard. This will enable faster, more granular insights on survey results, with the ability to filter based on a specific use case.
You will be able to filter for:
- Age group
- Custom Attributes (if applicable)
Just a note that users will only be able to see filters applicable to them (i.e if a manager of the product team has been granted access to their team's analytics, they will only be able to filter for the 'Product' team itself).
The filters will be applicable for all elements displayed on the overview dashboard (explained in Data and Insights section).
Data and Insights
Overall survey trend
The top part of the overview dashboard will show you how you performed in the most recent survey and provide you with insights on:
- The average score from the most recent survey round.
- The average survey score over time. Please Note: When all questions are using a 5-point scale, we'll show you the average score between 1-5. If the question scales are mixed (some with a 5-point scale and some with a 10-point scale) we normalize the 1-5 scale questions and calculate an average score between 0-10.
- The proportion of promoters, neutrals, and detractors (please click here for further information on the net promoter score).
- Your internal company benchmark. It’s only applicable for standard questions that are predefined in the questions library. The value is calculated by averaging the internal benchmark of all standard questions.
- The number of participants who’ve completed the survey in your latest survey round and the total number of participants to whom the survey was sent.
- The participation rate in your latest survey round (please click here for further information on the participation rate and here for how to improve it).
Further down in your survey overview dashboard you’ll find the top three questions or categories with the highest and lowest scores. This will give you quick overview of areas where you are already doing particularly well and where improvement is needed. You can then create meaningful action plans right away for the areas that you want to improve upon. Have a look at our blog article and Success Center article for further information on action plans in Leapsome.
At the end of the survey overview dashboard, you’ll find all survey comments from the most recent survey round clustered into relevant categories — this is created by Leapsome’s cutting-edge Natural Language Processing (NLP) technology. Please have a look at our blog article and Success Center article for further information on survey comments.
Visibility and Access
The survey overview dashboard is accessible by default for every super admin, (survey) admin, and survey owner. Additional visibility rights for the overview dashboard for managers or employees can be customized via 'visibility' in the respective survey settings. If certain filters or views are disabled for managers or employees, these visibility restrictions will also apply to the overview dashboard.
Please note: 'Multi' refers to multiple-choice analytics. Depending on the types of questions you may ask, some demographics may be revealed through multiple-choice questions, which not all managers should not be able to see. Therefore, you can use this filter to allow or restrict managers to have access to multiple-choice analytics for specific surveys.
For further information regarding access and visibility rights in surveys, please click here.
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