1. Does the participant get a message if a peer declines to give peer feedback?
2. Can the participant remove peers from the list who have already started giving feedback?
3. Which people can’t be nominated as peers?
6. Can signatures be removed to make assessments editable again?
7. Can participants edit their assessment after they have submitted it?
8. Why can a user not assess his/her manager ("access denied“)?
9. Why is someone still asked to review their old manager?
10. Is feedback auto-released if managers never actively share it?
11. Does the "discuss your assessment" interface text box have a max. character limit?
12. How can I access the answers to 360 reviews that peers have given to my team members?
13. Can I edit the visibility settings of an ongoing review cycle?
14. Can I edit the questions/skills of an ongoing review cycle?
15. If I change the default scale will an ongoing review cycle be updated with the new scale?
16. Can users edit peers or managers in an ongoing review cycle?
17. Can sections and/or skills have different weights in a review template?
19. Does the language of the review adapt to the language settings of each user?
20. What does the maximum number of peer requests mean?
21. How are a participant's peers approved if they do not have a direct manager (e.g. a CEO)?
22. Why is my manager's average score not visible to me?
25. Why can’t I change the size of the calibration box chart (e.g from 5x5 to 3x3)?
1. Does the participant get a message if a peer declines to give peer feedback?
Yes.
2. Can the participant remove peers from the list who have already started giving feedback?
No.
3. Which people can’t be nominated as peers?
You can't nominate people, that aren't active in Leapsome yet. You also can't nominate your manager or direct reports if they are already included in the cycle.
4. Who approves peers for users who have no managers (If set: "Managers approve/select the final peers for each participant" and if isn't set: "Auto-approve nominated peers if manager hasn't done it before deadline")?
In this case, peers will not be approved automatically. They need to be added manually as shown in this article.
5. When will anonymous peer & direct report feedback be displayed (in the list and in the radar chart)?
In the list, feedback will be displayed as soon as two people have given feedback, regardless of the group they belong to. In the radar chart, aggregated scores will be displayed for a group as soon as the group includes at least two people.
6. Can signatures be removed to make assessments editable again?
Yes. You can find a detailed description of how to do this and what kind of changes can be made in an ongoing cycle in this article.
7. Can participants edit their assessment after they have submitted it?
Yes. How they can do this is described in this article.
8. Why can a user not assess his/her manager ('access denied')?
The manager was probably added to the cycle or manager (auto) group after the cycle kick-off. Deleting and adding the manager again to the cycle will solve the problem.
9. Why is someone still asked to review their old manager?
Reporting lines need to be changed upwards and downwards, i.e. the employee needs to get a new direct manager, and the manager's direct reports need to be changed too. Both can be done by clicking on "Edit" next to the person's name on the Cycle Dashboard.
10. Is feedback auto-released if managers never actively share it?
No.
11. Does the 'discuss your assessment' interface text box has a max. character limit?
No.
12. How can I access the answers to 360° reviews that peers have given to my team members?
Depending on the settings the admin made, you can either see them immediately after they were completed, after the manager review has been shared, or not at all.
13. Can I edit the visibility settings of an ongoing review cycle?
Yes, but we advise not to change the visibility settings without communicating them to the participants accordingly.
14. Can I edit the questions/skills of an ongoing review cycle?
No.
15. If I change the default scale will an ongoing review cycle be updated with the new scale?
No, the default scale will not be updated for ongoing cycles only future ones. Only changes regarding the option to "make a score optional" and/or the settings for the comments will immediately show in ongoing cycles.
16. Can users edit peers or managers in an ongoing review cycle?
Yes and No. (Super-)admins can edit the selected peers as long as they haven't given their review yet. This means that if selected peers have already given their assessments, they cannot be deleted from the cycle as peers. (Super-)admins can edit managers in an ongoing cycle until they have started writing their assessment. The only way to change the manager then would be to remove and re-add the participant to the cycle. Participants themselves cannot edit their managers.
17. Can sections and/or skills have different weights in a review template?
Yes, in a review template, sections (general skills, team-specific skills, and goals) can have different weights. You could also set different weights for the individual general skills instead of weighing the entire section. This feature can be found at the bottom of the question page when setting up a review template. It is Leapsome's Best Practice not to weigh the sections differently, so complexity is reduced.
18. Can the order of categories be changed in reviews (e.g. first general skills, then team-specific skills)
Yes, this can be changed by dragging and dropping the questions in the questionnaire.
19. Does the language of the review adapt to the language settings of each user?
No, all participants see their assessments in the language the skills were set up in.
20. What does the maximum number of peer requests mean?
It means that a maximum amount of peer requests can be set, to avoid the overuse of certain employees. If the maximum amount is reached, this person can not be requested for further peer feedback during the cycle.
21. How are a participant's peers approved if they do not have a direct manager (e.g. a CEO)?
If a participant, like a CEO, does not have a direct manager, but "Managers approve / select the final peers for each participant" is enabled in the scope, the peers that the participant selects would be automatically approved. This is regardless of whether "Auto-approve nominated peers if manager hasn't done it before deadline" is selected. Therefore, if a participant does not have a primary manager, the peers that they select would always be automatically approved once selected.
22. Why is my manager's average score not visible to me?
If private questions are included in the review questionnaire, then the manager's average score would not be visible. This is because, the score takes the private question into account, and if visible, the reviewee would be able to deduce the score for the private question that they do not have visibility for.
23. Why is the average score for a user on the cycle dashboard different to the (total) average score visible for the user in review analytics?
(Total) scores presented in analytics may differ slightly in comparison to the cycle dashboard calculated average, if including peer assessments. The cycle dashboard average score will take into account the average of peers’ total ratings, whereas in analytics you will see the average of all individual questions answered by peers. This is most relevant if you have made peer scores optional in a review, in which case peers that answer all questions have a ‘higher impact’ on the total scoring in analytics.
24. What happens if I update a user's email address during an active cycle because they did not receive the notification to participate?
If you have the incorrect email address input in a user's profile when a review cycle kicks off and your user did not receive the notification, you can update the user's email address in users & teams, and then go to admin settings > notifications, and resend the notification to that user again. The user will then receive the notification to participate in the active review cycle.
25. Why can’t I change the size of the calibration box chart (e.g from 5x5 to 3x3)?
The size of the box chart cannot be changed, instead it is determined by the scale your review uses. The dropdown menu with the different sizes is only used for you to define different box descriptions to the different sizes. Which size will then be applied will still depend on the respective cycle’s scale.
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