The questionnaire is by far the most important piece of an assessment cycle, after all it defines the skills and questions that your employees and managers receive feedback on.
In Leapsome, you can flexibly set up the assessment questionnaire and target it to the right people.
To do so, go into your template or cycle and navigate to the 'Questions' section.
On the bottom of the page, you can 'Add (a) section title', e.g. for all company skills. Via drag and drop, you can add questions or question blocks to the respective section.
Please be aware that 'empty' sections, sections without skills and/or related questions underneath such as instructions, for instance, might get hidden later in the actual review, as certain questions are displayed dynamically for particular roles and the empty section above would then no longer be applicable.
Check the option 'Include general skills for all participants to include those skills when the cycle is activated. If you make a change on the skill setup page, future copies of that template or cycle will automatically include the updated set.
Check the option 'Include team-specific skills based on the team membership of the reviewee' to include them based on team membership at the time of cycle activation. If you make a change on the skill setup page, future copies of that template or cycle will automatically include the updated set.
If you don't want to include all of your general and/or all of your team-specific skills you can click on 'Pick manually'. You'll see a list of all your skills and can delete the ones you don't want to include. You can translate your skills into most languages your users might use. Find out how to translate skills here.
If you use the Leapsome goal module and want to evaluate your employee's performance on their goals, you can include all 'active, individual goals' the reviewee either owns or contributes to. All individual goals that are active at the time of cycle activation will be included in the questionnaire. By default, the reviewee and their manager are asked to provide a mandatory rating and an optional comment for each goal.
Don't worry if not all goals are set up in Leapsome at the time that the cycle is activated. Even after the cycle is kicked off, you can come back to the 'Questions' page and refresh the selection of included goals:
Adding custom questions
In addition to skills and goals, you can 'Add new question(s)' at the bottom of the page in the 'Questions' section, e.g. some of our best practice questions for reviews. These questions can be translated, so you can display the review in the language your users prefer. Find out more here.
Please note: If you change an existing question in a template, this will change that question in all cycles which contain this underlying question!
If you add or remove a question from a template (or change the order of questions), this will not affect existing cycles!
Make sure to set up a default scale for assessment before setting up your first template or cycle. If you choose either the setting 'Score required' or 'Score optional' the question(s) can be answered on that scale.
Should you need a different scale than your default assessment scale for a specific template or cycle you can set it up by 'Edit(ing) the default scale (...)' in the 'Question' section of that template or cycle. Results on the 'Analytics' view will be normalized on a 0-100 scale if you run cross-cycle analytics in this setup.
When editing your scale, you also have the option to 'Hide numbers and only show labels' in your cycle.
Free text answers
Choosing 'No score' means that the question(s) can be answered with a free text only. In this case, you should decide on either 'Comment required' or 'Comment optional'.
More than one scale & multiple-choice questions
It's also possible to use more than one scale and even multiple-choice questions for an assessment, you'll find more details about this here.
You can include private questions into the review questionnaire, that are only visible for and can only be answered by managers (not to the reviewee). In the results overview, the answers to those questions can only be seen by admins and managers, not by anyone else.
Targeting questions to reviewer groups
In some cases, not all reviewers (i.e. the reviewee, their manager, their peers, their direct reports) need to answer every question. Thus you can define who should answer which question(s) by checking or unchecking the respective options.
Out of all structured questions within your questionnaire, Leapsome calculates an overall score for each participant and each perspective (e.g. a manager score of 3.2). Normally, all structured questions weigh the same towards the calculation of that score. If this doesn't accurately represent your framework you can add custom weights to your questions. Read more about this here.
You can preview questionnaires for specific employees and perspectives (for example, the manager perspective for an employee in the marketing team).
Please note that the preview displays a reduced version of the questionnaire — some interactive elements, level descriptions, and goals will only be added in live questionnaires.