We have you covered for all contingencies!
If you would like to discuss a quick question regarding a specific module or need troubleshooting support in person, please feel free to book an appointment during one of our office hours. We kindly ask you to contact our support team or your designated CSM first before booking an office hour slot. To ensure the best possible experience and to address any specific concerns or requirements you may have, it's important for us to coordinate appointments through the appropriate channels. This helps us tailor our support to your needs and ensures a smooth and productive interaction.
When booking a 15-minute office hour slot, we ask you to describe your problem or request in detail when registering, as well as any actions you have undertaken so far; this will allow us to the call as beneficial as possible for you.
You can book a time slot via this link.
We kindly ask you to book one slot only and to be on time for your appointment so that we can use the 15 minutes together as effectively as possible. Please be aware that this call is only 15 minutes long, as we try to provide our office hours to as many customers as possible. Therefore, please do not expect the agent to extend your slot, as other customers might already be waiting.
In addition, we kindly ask you to cancel the booked appointment early in case it is no longer needed.
We look forward to speaking with you!
Please note: If you have not contacted our support team before booking an office hour slot, our team will most likely cancel your appointment and will support you via our ticket system.