FAQ's - General Topics

1. Where do I find the right invoice for my company?

2. Why does the invoice not include the official address of my company?

3. What shall I do if my company address on the invoice is wrong?

4. Which status do users need to have to appear on the bill?

5. How can I assign admin rights?

6. How can I assign and limit custom access rights for modules?

7. What time zone is Leapsome using?

8. Where can I (de-)activate e-mail notifications? 

9. Who receives e-mail notifications? 

10. When does Leapsome send out (peer review) notifications?

11. Where can I change the language settings of my account? 

Where do I find the right invoice for my company?

The invoice is available to be downloaded in the admin settings of your Leapsome account. The stripe notification is not the actual invoice. 

Why does the invoice not include the official address of my company?

Probably because it's not the invoice but the payment confirmation that you are looking at. You can download the invoice under 'Admin settings'→ 'Billing & invoices'. 

What shall I do if my company address on the invoice is wrong?

Please edit your address under 'Billing & Invoices' for future invoices. For information on invoices that have already been issued, please contact our support team using this contact form to adjust the billing address. 

 

Which status do users need to have to appear on the bill?

Either 'Active' or 'Invited'. Users that are 'Created' or 'Deactivated' will not be billed.

How can I assign admin rights?

Super admins can assign admins rights for specific modules to every other user by going on the 'Admin Settings' of the specific module and select users who shall have admin rights for the module. 

Super admins are also able to make every other user a (super) admin for the entire platform (Users & Teams → 'Edit' user → Platform Role). You can read more on that here. 

How can I assign and limit custom access rights for modules?

You can give a user or an entire team custom access rights to specific modules, which means other users (except super admins) would not see the module anymore. You can also limit the access rights to a module for a user or entire team. Therefore you can go on the 'Admin Settings' of the specific module and select if access shall be given or limited for the specific users/teams. You can read more on that here. 

What time zone is Leapsome using?

The time zone is automatically set based on the user's browser/system settings. It is currently not possible to set it in the Leapsome platform.

Where can I (de-)activate e-mail notifications? 

Users can edit the type of notification they receive for goal digests (E-Mail, Slack, etc.) and the frequency of notifications via their Profile settings. Please note that only individual users can edit notifications for their own profiles.

Who receives e-mail notifications? 

All notifications go out to invited and active users.

When does Leapsome send out (peer review) notifications?

There are different types of notifications: one-time to-do's (e.g. participating in a survey) and multiple to-do's (e.g. 360° feedback). All open to-do's (such as peer feedback) will be included in one daily e-mail. As this daily e-mail is always sent out in the morning tasks like for e.g. to do peer feedback can possibly be received a few hours late. If the peers were chosen in the evening, the e-mail will be sent out the next day. However, the to-do's immediately show up on the home screen in Leapsome.

Where can I change the language settings of my account? 

In your 'Profile Settings', you can decide the language (English, German, French) for your platform.