FAQs for survey participants

General 

What kind of questions are being asked?

Leapsome offers a broad catalog of best practice questions across different categories that can be asked in engagement surveys. However, which questions are exactly asked depends on your survey admins. In addition to using questions from our best practice library, survey admins can add their own questions. 

Can I also create a survey? 

You would have to have admin rights to the survey module for this. However, admins could also make you owner only to a specific survey, which means you can administer this survey and change its questions. You'd have to get in touch with your Leapsome admins for both. 

What is the NPS (Net Promoter Score)?

Survey results are used to calculate a Net Promoter Score, which you can see in the survey results next to the thumbs-up symbol. You can read more about the Net Promoter Score theoretical background on survey design and in our article about interpreting survey results. 

What do the analytics mean? 

If your admins shared survey results with you, you can read how to interpret them here and also in this video explanation. 

Anonymity

Are my answers anonymous? 

Admins can decide whether a survey is to be anonymous or not. However, as a participant, you will always be informed on whether the results will be collected anonymously when filling in the survey. Should a survey have been set up anonymously, an anonymity threshold (default is 3) needs to be set by admins. This means that we only show results for question and category scores once a certain number of responses has been reached to guarantee the anonymity of individual responses. 

If the results are being segmented, the anonymity threshold needs to be reached for each segmentation you look at. If you have a threshold of three and look at the results per team, at least three answers per team would have to be recorded in order for it to show. 

To prevent individual respondents from being identified with a combination of different filters, Leapsome will dynamically increase the anonymity threshold you have set once you apply more than one demographic filter (such as 'department' or 'manager'). You can see the current threshold on the top right-hand side of the survey results. 

This way, your answers will always remain anonymous to your survey admins. 

Who will see my answers? 

By default, only the survey owners will be able to see the answers. However, they can decide to share those insights with different parts of the company. You can see more about this here. 

If a survey is anonymous, how do I get sent reminders to complete the survey?

It is important to differentiate between you being anonymous to Leapsome and your answers being anonymous to your company. Leapsome will have insights into whether a survey has already been answered in order to send out reminders for any unanswered surveys. However, this information is not visible to anyone in your company. Whether you have responded to the survey is never revealed to your managers. 

When will our management see the answers I give?

Whether your management will get any insights into the survey results depends on the sharing settings of the results that the admins of the survey set. Answers are collected in real-time and will show once the anonymity threshold and statistical relevance have been reached.

You can read more about this here. 

How do the anonymous conversations work?

Anonymous survey conversations are an excellent way for your admins to get more detail on a survey comment. Anonymous conversations can only be started by survey admins.

When you are invited to a survey, you are assigned an individual one-time token that will tie your answer to a certain ID, with which Leapsome can tie the answer to an email address. However, this data resides on our encrypted servers and will never be revealed to your company or to Leapsome internal employees. You can read more about data security at Leapsome here. 

You can read more about anonymous conversations in surveys here. 

Why can I see my own survey results if my answer was anonymous?

You can still see what you've said to a survey for your own overview in case no other results of a survey have been shared with you. As described above, when you are invited to a survey, you are assigned an individual one-time token that will tie your answer to a certain ID, with which Leapsome can tie the answer to an email address. This data resides on our encrypted servers and will never be revealed to your company or to Leapsome internal employees. 

You can read more about data security at Leapsome here. 

Answering the survey

What if I don’t know how to answer one of the questions?

None of the survey questions asked are mandatory. Thus whenever you feel like you don't know a response to a question, it is better to skip this one instead of giving an arbitrary answer or abandoning the survey altogether. 

Can I edit my answers if I change my mind?

As your answers are tied to a one time token, you cannot go back to edit your answers after submitting the survey responses.