Comment sentiment aggregation and visualization

Sentiment Analysis automatically categorizes your survey text responses to reveal the emotion behind what people are saying.

You can filter survey comments by sentiments or scores by clicking into the survey and navigating to Comments. The sentiments are defined as:

• 'Positive' includes comments with a positive sentiment or a score of 9-10
• 'Neutral' includes scores 7-8
• 'Negative' includes negative sentiment or scores 0-6.

Visualizing the general sentiment of a survey can provide powerful and understandable insight while presenting a useful way to communicate results to other stakeholders.

The visualization represents comments based on question category, verbal sentiment, and quantity. You can find out more on how to interpret survey results here. 

Question category/Automatic Filtering

The bubbles in the visualization represent comments on questions within that category. In the image below, one of the bubble says 'Manager Support'. This bubble, therefore, represents comments on questions related to Manager Support.  

When you click on one of the bubbles, the view automatically filters to show comments in that category.

Size/Quantity

The size of each bubble represents the share of comments in that category in relation to others. For example, Seeing the above visualization would mean your employees comment on manager support-related questions more than other categories.

Color/Sentiment

Sentiment analysis of commentary aggregates the general sentiment of a comment based on the wording. For example, 'I am happy' would be categorized as having a positive sentiment. This is represented in the visualization through color and location. Looking at the above image, this would mean that employees consistently highlight Manager Support as a positive aspect of the culture.

Sentiment analysis is operated by AWS Comprehend. For more information on how this works, please follow the link here.