Notifications in Leapsome

Only invited or active users receive notifications from Leapsome. They will be sent to a users’ email and / or Slack / Microsoft Teams, depending on individual preferences which can be customized in the user's profile settings. Notifications that include tasks for the user will also be displayed on a user's home tab under 'To-Do’s'.

The notification dashboard in the 'Admin Settings' allows (super) admins to overview all notifications which went out to every user. Admins can also resend notifications.

General Notifications

Leapsome invitation: An invitation to Leapsome is sent to the user as an e-mail. Users can activate their accounts via the link in the email.

Leapsome Sign-Up Notification: A notification is sent to the users after they accept the invite to join Leapsome and log in for the first time.

New password request: If users forget their passwords clicking on 'Forgot your password?' will trigger a notification that allows the user to reset their password.

Reviews Notifications

(* = 'To-Do'; ** = 'News' on home tab) 

Review kick-off: All participants of the cycle will be notified as soon as the cycle starts. 

Review Daily Digests: Next to the cycle kick-off, notifications start being sent 2 days after kick-off whenever there is a new task for the participant. There are no notifications if there are no new tasks.

The tasks that are included are:

• Review: Write your self-assessment*
• Review: Write an assessment for your manager*
• Review: Nominate your peers*
• Review: Discuss and finalize the assessment*
• Review: Approve the peers for an employee* (sent after the peer nomination deadline passed)
• Review: Write a peer assessment*
• Review: Write a manager assessment*

Other informative (= no action required) notifications:

• Review: A peer declined to give feedback
• Review: You have received new (anonymous) feedback
• Review: The manager shared the review*

Task Reminders: As a default, participants with open tasks (tasks opened for more than 3 days, and fewer than 75 days) will be notified on Tuesdays. There are no notifications if there are no open tasks. Notifications start being sent at least 2 days after kick-off. Admins of the cycle can customize this frequency as well as change the day these reminders are sent out. 

Review cycle owner (usually the admin) change of status: The following notifications are sent to the review cycle owners to let them know the change of status of their review cycles.

• Review: Peer nomination phase started**
• Review: Peer approval phase started**
• Review: Peer review phase started**
• Review: Self-assessments are in progress**
• Review: Manager review phase started**
• Review: Final discussion phase started**

Please note that Review To-Do’s disappear from the user's home tab as soon as they have been accomplished or when the review cycle was closed.

Survey Notifications

(* = 'To-Do'; ** = 'News' on home tab) 

Survey kick-off*: All participants of the survey will be notified once a survey is started. 

Survey Reminder: This depends on the number of reminders set. However, 1 will go out two days before end of the round, and the rest will be evenly spaced between start of the round and two days before the survey deadline.

Survey Anonymous Conversation**: A notification will be sent to the user (and owners) whenever there is a new comment in an anonymous conversation.

Survey Action Items: Based on your survey results, the Leapsome platform automatically prioritizes best-practice recommendations for the questions/areas that have the highest impact on engagement. If action plans are assigned or commented on the following notifications will be sent: 

• Survey: Company Action Item created
• Survey: Team Action Item created
• Survey: Action Item was created for a user**
• Survey: Action Item was commented on**

Survey To-Do’s disappear from the user's home tab as soon as they have been accomplished or when the survey round was closed.

Goal/OKR Notifications

(* = 'To-Do'; ** = 'News' on home tab) 

New Goal created**: Users will receive a notification when a goal was created for them.

Goal comment received**: A notification is sent to goal owners every time a comment has been sent to one of their goals.

Mentioned in a Goal**: Users will receive a notification when they are mentioned in a goal.

Goal Feedback Request**: Users will be notified when someone requests feedback from their goals.

Goal Digest: Sent to all users if there have been updates to any of the goals they can see (individual, team, company) or if any other their goals hasn't been updated in the past 30 days. Users can control the frequency of this digest (daily, weekly, monthly, none) as well as the receiving channel (e.g. slack/MS Teams & email) in their user settings.

Goal Approval Pending*: The respective managers will be notified to approve a goal. Once approved, the direct report will be notified.

Goal Cycle Kickoff: Participants of the goal cycle will be notified once a goal cycle has been kicked off (runs between 4 am and 6 am UTC).

Goal Cycle Activation Reminder: Sent to participants who haven't attached goals to a cycle that will be frozen when active, and to managers who still need to approve goals.

Goal Cycle End Reminder: Sent to all participants a week before the end of the cycle.

Learning Notifications

(** = 'News' on home tab) 

Learning Step Reminder**: Participants of a learning path will receive a notification if the next step is overdue and subsequently every 7 days until the step is completed or skipped.

Learning Path Unlocked**: Users will receive a notification whenever a new path has been activated for them.

Meeting Notifications

(** = 'News' on home tab) 

Check-in Created**: Sent when someone creates a new meeting. It is sent to all participants of the meeting.

Check-in Reminder**: Sent 2 hours before a meeting to all the participants via slack and/or e-mail. It contains the meeting talking points.

Instant Feedback Notifications

(* = 'To-Do'; ** = 'News' on home tab) 

Feedback Request*: Sent to users when someone else has requested their feedback. 

Feedback Received**: Sent when a user receives feedback or praise.

Feedback Comments/Likes**: Sent to sender or receiver whenever a user comments / likes feedback.

Feedback Shared**: Sent to users with whom some feedback has been shared (via the 'Share' button).