Before you kick off your first 360° or performance review, you should decide on a scale for your structured questions. The default setting is a 5-point scale but you can also choose a 2, 3 or 4 point scale. This scale will be applied to all structured questions used in any future review.
Important: Once decided, you should not change your review scale any more. This is particularly important, as you will only be able to reap the benefits of our review analytics capabilities if your scale remains unchanged.
To change the scale (or its labels), go to "Settings" > "Admin Settings", select "Account Settings" and scroll down to "Performance Reviews: Scale". As you can see on the screenshot below, you can customize both the scale and its labels.