Before you kick off your first 360° or performance assessment, you should decide on a scale for your structured questions. The default setting is a 5-point scale but you can also choose a 2, 3 or 4 point scale. This scale will be applied to all structured questions used in any future assessment.
Important: Once decided, you should not change your scale any more. This is particularly important, as you will only be able to reap the benefits of our analytics capabilities if your scale remains unchanged.
To change the scale (or its labels), go to "Settings" > "Admin Settings", select "Account Settings" and scroll down to "Performance Assessments: Scale". As you can see on the screenshot below, you can customize both the scale and its labels.