Why anonymous conversations are helpful
Some anonymous comments on your survey questions will be self-explanatory. Yet sometimes you would love to get additional information from the person that originally wrote a comment. And sometimes you just want to acknowledge that you have read a comment and will act on it. For these situations, you can now start anonymous conversations between a survey owner and a survey respondent.
Here's how it works
- From the comments tab of your survey results, survey owners can start an anonymous conversation by clicking the corresponding button next to a comment
- Adding a first comment as a survey owner will trigger an email to the original comment author, notifying him or her about the new comment
- The survey author will then be able to respond to your comment, which would trigger an email to the survey owner
- Throughout the process, the survey owner and comment author will remain completely anonymous
Here's a screenshot: