If you are using our best-practice question packs, you will see results on the "Insights" tab grouped by category, including any questions that influence the overall category score.
The category score displayed is always the most recent statistically valid score from your survey for that category. Similarly, the timeline graph shows previous category scores if (and only if) they have passed thresholds for statistical significance and anonymity. The grey line within the timeline graph represents the average score over time.
Complementing the category score, you find basic information on the change from the last round, the number of observations (answers to any influencer question), and the number of anonymous comments. Below the category score and the timeline, you see any influencer questions for this category and their respective score.
You can deep-dive into any category or question by clicking on the category name or the corresponding question. This will provide you with additional insights, including the distribution of the score and any comments linked to the category or question.
From anywhere on the "Insights" tab, you can also highlight a specific segment - the highlighted segment will appear in the timeline, category scores will still represent the overall result. At the moment, this segmentation restricted to "Teams" you have defined under "Users & Teams", though we will add additional filters and segmenting options soon. Please note that results from individual segments must meet the same visibility standards as overall scores and might therefore not be displayed for all periods.
The "Comments" tab offers a simple way of sifting through qualitative comments your survey has triggered. You can filter comments by question, category or survey round.