Selecting the right frequency for your survey is an important decision. On the one hand, you want to collect data on a regular basis to see how the responses to each question evolve over time - on the other hand, sending out surveys too often will cause survey fatigue and lead to a lower overall participation rate.
To reduce the burden on survey participants, we recommend a lower frequency for long surveys with many questions. However, you can also use the smart sampling feature - enabling you to include only a sub-sample of your questions or topics in frequent surveys (via "Question rotation").
When setting up a regular pulse survey, you can choose to trigger a survey
- every 2 weeks
- every 2 months
- every 3 months
- every 4 months
- or every 6 months.
Alternatively, you can choose to send out a survey only once, at a date specified by you. For all scenarios, you can also set the day of the week when the survey should be sent. Finally, you may also set the date when the survey should be triggered for the first time.
Changing the survey frequency after kick-off is easy. Simply go to "Survey Settings" > "Questions and Timing", adjust the frequency and save your changes.