Appoint one or more 'ambassadors' per team. Leapsome works best if using it becomes a habit quickly. Among our clients, we have observed best results if a few core users actively promote the tool internally during the first couple of weeks. We recommend to pick a few 'ambassadors' and ask them to request feedback from and give feedback to a few peers at least once a week.
How do I choose ambassadors?
Ambassadors should be people who:
- Are tech-savvy and will catch onto Leapsome quickly
- Are actively interested in promoting a better feedback culture at your company (potentially people who have actively brought this up as a topic of interest)
- People who are spread out throughout the company (a few per department or team), so it is adopted by all teams
People who are 'social butterflies' or are willing to be asked questions about Leapsome, and actively promote it in their team/department
How many ambassadors should I choose?
While there is not a specific number, the eventual amount will of course go up with the number of employees you have, and the number of modules you are rolling out. We suggest first finding one person per department, who will take over or advocate for Leapsome in their own department. You can create a group of ambassadors from these different departments, who will each become the expert of Leapsome for their department. If you have a particularly large company, you may want to impose a cascading deployment – where first the core team learns about Leapsome and uses it with their direct reports, who use it with theirs, and so on.
What should ambassadors do?
There are a few key activities your ambassadors can do:
- Request feedback from people in their team: this is even more important than giving feedback, as it actively asks others to become engaged with and learn more about Leapsome.
- Provide constructive feedback: to normalize the act of giving and receiving feedback.
- Create meetings in Leapsome for their team, or create 1:1s (if they are a manager): they can then ask their direct reports to start inputting talking points – which will help their direct reports engage with Leapsome. If their direct reports manage others, the original ambassadors can then ask them to create 1:1s with those people they manage as well – creating a cascading effect of uptake.
- Create OKR/Goal Check-in meetings: these meetings can require goal updates, so people have another reason to go into the platform and interact with their goals. To find more information on how to run OKR Check-In Meetings, we suggest reading this playbook.